Electric Hearts / Customer care
Your Electric Hearts questions.
The collection, shopping and support—all in one place.
What is Electric Hearts?
Electric Hearts is Nexora’s family of distinctive speakers and everyday companions. PIXO, ECHO, ORBI, BOP and BT369 are available to order; other members are clearly marked as collection previews.
Is everything in the collection available to buy?
PIXO, ECHO, ORBI, BOP and BT369 are available to order in Canada. PIXO N73 White also has a separate US product page. Other products are collection previews with wishlist access; they cannot be purchased. Check the product page for current availability in your market.
Do all Electric Hearts products have conversational AI?
No. Features vary by product. Some use simple controls or programmed interactions; others may include AI features. Refer to the individual product specifications rather than assuming every gadget has conversational AI.
How do prices and payments work?
Canadian offers are priced in CAD with standard Canadian shipping included. The separate PIXO N73 White US offer is priced in USD with standard US shipping included. Import duty or customs fees may be collected separately on US delivery. Review checkout for the final total and any applicable taxes before paying. Adding to your basket does not charge you; payment is completed through our secure checkout.
Where does Electric Hearts ship?
The five available companions have Canadian offers. The separate PIXO N73 White US offer ships to US addresses, including Alaska and Hawaii. Available products ship from overseas fulfillment partners. Estimated Canadian delivery is 10–30 calendar days for PIXO, 15–45 for ECHO and 15–40 for ORBI, BOP and BT369; US PIXO delivery is estimated at 10–30 business days. See the Canadian delivery policy and US PIXO delivery policy for details.
What are your return and warranty terms?
Contact us within 30 days of delivery for damaged, defective or incorrect products; we arrange a replacement or refund and cover any required return shipping. For change-of-mind returns, the item must be unused and in its original packaging, and you pay return shipping. Contact us before returning an item. See the Canadian returns policy or US PIXO returns policy.
Does adding to my basket reserve stock?
No. The basket saves your selections in this browser. It does not reserve stock, take payment or place an order.
How do I choose the right product?
Compare the features and specifications on the product page. Compatibility, controls and connectivity differ between products. If something is unclear, email ednbusiness73@gmail.com before ordering.
How can I contact Electric Hearts?
Email ednbusiness73@gmail.com with the product name and your question.
Where can I learn what PIXO does?
Visit the PIXO product guide for its speaker, display, clock, white-noise and phone-charging functions. PIXO N73 has built-in effects; a custom-art app and conversational AI are not documented.